Delivery Information - TUKKARI.EU
Shopping with Us
To which countries do you deliver?
www.tukkari.eu (EU countries, United Kingdom, Norway, Switzerland)
www.tukkari.de (EU countries, United Kingdom, Norway, Switzerland)
www.tukkari.cz (Czech Republic)
www.tukkari.com (USA, Canada)
Are there any locations where delivery is not available?
Currently, we are unable to ship to Northern Ireland, overseas territories, certain islands, and some remote areas in general due to restrictions imposed by our courier partners. If you believe your location may fall into one of these categories, we recommend contacting us prior to making a purchase to confirm. If an order has already been placed and payment processed, we will promptly notify you and work together to explore alternative shipping options, if available. Rest assured, if we're unable to find a suitable solution, you'll be eligible for a full refund.
What is the cost of shipping?
Shipping costs depend on your destination, item weight, and chosen shipping method. To find out the shipping charges for your order, add the item(s) to your shopping cart. We use a combination of Fedex and GLS courier services for most deliveries, providing competitive shipping rates.
What payment methods do you accept?
Credit Card
Once you submit your order, you will be directed to the Comgate payment gateway to finalize the payment. We offer secure online payment options through the following credit and debit cards: Mastercard, Visa, and Diners Club.
Bank Transfer
Upon completing your order, you'll receive an email confirmation containing payment instructions for bank transfers. If you cannot find the email, please check your spam folder. Typically, it takes 2-3 business days for the payment to be credited to our account. If you are an educational provider or a public company, you may also opt to pay via invoice after delivery. For more information about this option, please refer to the dedicated paragraph below.
Can education providers or public companies purchase on invoice?
We understand that many education providers and public companies often need to settle purchases via invoice, typically after goods are delivered. If you fall into this category, you have a couple of options. You can either place your order online and select bank transfer as the payment method, making sure to note in the comment section that you require an invoice payable upon delivery. Alternatively, you can place your order via email using your organization's standard ordering form.
Invoices are payable within 14 days from the date of delivery. If you need more time, indicate your request for a 30-day payment term in your order. Feel free to reach out via email if you require a formal quote before placing your order. We are here to assist you every step of the way.
As a VAT-registered EU company, how can I make a VAT-free purchase?
When ordering our products through the e-shop as a VAT-registered EU company, you have the option to make a VAT-exempt purchase. Simply ensure you provide your company details, including your VAT registration number, and check the box confirming your VAT registration. Once completed, your purchase total will be automatically adjusted, with VAT deducted from the calculation.
We use the European VIES to verify your registration (http://ec.europa.eu/taxation_customs/vies/). Please ensure that your billing address, payment source address, and shipping address match. Your invoice will be issued in reverse charge mode (excluding VAT).
What are the duties like when exporting goods outside the EU?
Since our products are manufactured and shipped from the EU, it is crucial to understand the process of exporting goods outside the EU.
If you are located in Switzerland, the United Kingdom, or Norway, you are eligible for VAT exemption. Please select your country of delivery at checkout, and the VAT will be automatically deducted from your purchase. Please note that the customer is responsible for any taxes, customs duties, and courier company brokerage fees incurred upon the arrival of the goods in their country.
When will you ship my order?
If the product is in stock, we typically ship within 3 business days. If the product needs to be manufactured first, please allow the specified manufacturing lead time for production, packing, and shipment. While the lead time provides an estimated waiting period, we often expedite the process whenever possible. Upon shipment, you will promptly receive an email notification with tracking details, ensuring that you are always informed about your order's journey to you.
How do you make sure the packaging keeps my order safe during delivery?
We take extra precautions to ensure the safe arrival of your products. Our packaging process includes lining our sturdy cardboard boxes with styrofoam panels on all sides or cardboard fillers. We believe in leaving nothing to chance when it comes to safeguarding your purchase during transit.
Do you sell consumables and spare parts?
We can produce any part of the product you've purchased within the past 2 years since our products are manufactured in-house. If your 3D printer enclosure includes Carbon/HEPA filters, you can purchase replacement filters from us for 9 EUR per piece plus VAT. We ship them economically in bubble envelopes as registered letters. Please contact our customer service for a quick quote.
Is it possible to cancel or modify my order?
Unfortunately, once you have clicked the 'Complete Order' button and pay, we are unable to accommodate any changes to your order due to our warehouse processing procedures. We strongly encourage you to review your order thoroughly before finalizing it. Should you decide to cancel your order before shipment, we will make every effort to stop it. However, please be aware that we cannot guarantee that the order will not be shipped. If you have any questions, please do not hesitate to contact us via our Contact Form.
If you decide to cancel your order after it has been shipped, we kindly request that you wait for the parcel to be delivered and then promptly initiate a return. We will be more than happy to process a refund for the items in accordance with our Terms and Conditions, and as outlined in paragraphs below.
Can I return the purchased items?
Absolutely. You have the option to return an item within 14 days of delivery. If you choose to return the goods, please ensure that you do not remove the protective foil from the acrylic parts, refrain from manipulating the individual components, and avoid attempting to assemble the kit. We can only accept returns for goods where the acrylic panels have not been unwrapped from their protective foil, remain undamaged, and show no signs of wear. Please note that customers are responsible for covering shipping costs when returning the product. Additionally, we cannot accept returns for customized products that were made specifically for you upon request, as they are not suitable for resale. If you wish to return purchased items, please contact us for assistance and information on the return address.
How will I get a refund for returned items?
The price of the goods will be returned to you using the same payment method you selected when making your purchase. Shipping charges are non-refundable.
About Us
What is Tukkari?
Tukkari is the consumer product brand and production division owned and operated by CZEKO GROUP, s.r.o., based in the Czech Republic, EU. The primary focus lies in the design and production of specialized furniture, catering to various purposes and needs. Particularly notable, Tukkari is well-known for its products designed for the 3D printing and gaming industries.
What is our history of making 3D printer enclosures?
Our company was established three decades ago in 1995. However, our venture into producing 3D printer enclosures emerged as a recent addition to our activities. The initial enclosures were designed and manufactured in 2017 primarily to fulfill our internal requirements within the company. Drawing from our practical experiences, we refined and improved the design, resulting in our current TS, TF, and TLX enclosure series.
Today, our 3D printer enclosures are widely used by households and businesses of all sizes from advertising agencies, architectural firms, 3D printing studios to large manufacturing corporations, and educational institutions.
How do we make our products?
Our production process incorporates advanced technology to ensure precision and quality at every step. Our modern CAD/CAM systems guide the process seamlessly from initial design to manufacturing. Our facilities are equipped with state-of-the-art equipment, including large format 5-axis CNC centers, automatic bending machines, and CO2 lasers, enabling us to handle advanced material processing with ease. In addition, we use 3D printing for prototyping and creating small plastic components, allowing us to efficiently bring innovative ideas to life.
What materials do we use for our products?
We take pride in using high-quality materials from renowned European manufacturers such as Kronospan and Egger. Our products feature durable and abrasion-resistant melamine-faced chipboard panels and MDF boards that meet stringent safety standards. The emissions of released formaldehyde fall within emission class E1. To ensure a polished finish, we use ABS edging supplied by Ostermann, a trusted German provider.
For PMMA extruded acrylic we use sheets from top suppliers such as Evonik Röhm, Brett Martin, and Nudec. These sheets have exceptional characteristics, including perfect translucency on both surfaces, UV-resistance, smoothness, and high-gloss finish. This makes them not only aesthetically pleasing but also safe for health. Additionally, acrylic sheets offer up to 6 times greater resistance to impact forces than regular sheet glass. Furthermore, they transmit up to 92% of light, surpassing the transmission of standard sheet glass, which usually ranges from 80-90%.